Contact us

Customer Service Center: 1-800-FOR-ROAD (1-800-367-7623) 

Call the Virginia Department of Transportation's Customer Service Center at 1-800-367-7623 around the clock. TTY users can call 711. 

  • Report all unsafe and hazardous road conditions 
  • Report work requests for state-maintained roads 
  • Ask questions about VDOT

Note: VDOT does not fill potholes in cities, towns, or in Henrico and Arlington counties -- except for interstates and major primary roads within these jurisdictions. 

For the latest road conditions, call 511.

Follow these links for contact information:

Central Office Mailing Address

Virginia Department of Transportation
1401 E. Broad St.
Richmond, Virginia 23219

Media Contacts

VDOT believes in developing and maintaining solid media relations. The department has a strong team of public relations professionals ready to provide prompt and accurate information to the media and public.

Work Requests

VDOT can help with culvert cleaning, pothole patching, water drainage, guard rail replacement, bridge work, signs, traffic lights, animal, tree or trash removal. Submit a work request  or call 800-367-ROAD (7623) (TTY users, call 711) for prompt assistance.

Road Conditions

If you're aware of unsafe conditions, call 800-367-7623. If you need information about the conditions of interstate and primary highways, call 511.


For questions or comments about road maintenance, construction or highway issues near you, call 800-367-7623. To report a road problem, go here.

Statewide/General Information

Send questions about statewide transportation policies, VDOT publications and other transportation issues to us here.

Information Center

To order maps call 800-367-7623, or write:

VDOT Information Center
1221 E. Broad St.
Richmond, Virginia 23219

Construction Information

Click to learn about construction contracting opportunities with VDOT.

Driver's License, License Plate, and Vehicle Registration

The Department of Motor Vehicles, a separate state agency, is responsible for administering driver's licenses and vehicle information in Virginia. Contact them at 804-497-7100, or for automated telephone transactions: 888-337-4782.

Web Site Information

For questions or problems regarding VDOT's website, or for other issues, email us, or write:

VDOT Communications
1401 E. Broad St.
Richmond, Virginia 23219

Other Information

Page last modified: Dec. 1, 2022